We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Return address:118 Wyndham Street, Central, Western District, Hong Kong
To start a return, You can always contact us for any return question at NatashaJewelry@outlook.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will reply you in 24 hours and will offer an exchange, refund, or perfect solution to you.
No product received
As per our shipping policy:
Expedited Shipping: 7-15 days
Standard Shipping: 14-25 days
Free Shipping: 14-25 days
If an order has not been delivered after a specified period of time (30 days), we can resend the package or issue a refund.
Please contact customer service at NatashaJewelry@outlook.com
Exchange/Refund
If you are not satisfied with the product you received, you can exchange or refund it within 30 days by contacting us: NatashaJewelry@outlook.com.
If you want to apply for a full refund. If the product is not defective, you need to pay the return shipping fee.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at NatashaJewelry@outlook.com
